Job Overview

CUSTOMER SERVICES / CALL CENTRE – WIGAN – PERMANENT – £23,500

HOURS: Sunday 8am-3pm, Monday to Thursday 8am – 5pm

My client, a well established and successful business in the Ashton area are recruiting for a Customer Services candidate to be based in their call centre (hours as above).

Key duties will include:

• Taking high volumes of incoming calls from customers and logging onto the in-house system
• Sending jobs to Engineers
• Handling calls and queries
• Managing SLA’s
• Ordering parts for Engineers
• Logging damage / fault claims
• Updating and maintaining Excel spreadsheets

The ideal candidate will have a strong working knowledge of Excel, an excellent telephone manner and possess excellent customer service skills.

For further information about this opportunity please call Adele at Forrest Recruitment for a confidential discussion – 01942 825285a. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

Follow us on LinkedIn for updates, recruitment information, new vacancies and more!