Job Overview

CUSTOMER SERVICE MANAGER – LIVERPOOL (L3) – PERMANENT – £25,850 – £28,790 DOE

Established in 2008, my client within the event industry is looking to recruit a confident, professional Customer Service Manager with excellent communication skills and experience liaising with people at all levels.

Key duties will include:

• Managing the day to day operations of the customer service department
• Administration of sales
• Reviewing the service and making recommendations for improvement
• Producing reports
• Conducting monthly analysis
• Setting and meeting agreed performance targets
• Managing performance issues
• Monitoring incoming calls and produce call statistics
• Maintaining employee files
• Compiling staff rotas
• Holding staff reviews
• Monitoring targets

For further information about this opportunity please call Adele / Danielle at Forrest Recruitment for a confidential discussion – 0151 2550565. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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