Job Category

Salary

£25,850 - 28,790 DOE

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Phone our Liverpool Branch

0151 255 0565

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Job Overview

CUSTOMER SERVICE MANAGER – LIVERPOOL (L3) – PERMANENT – £25,850 – £28,790 DOE

Established in 2008, my client within the event industry is looking to recruit a confident, professional Customer Service Manager with excellent communication skills and experience liaising with people at all levels.

 

Key duties will include:

  • Managing the day to day operations of the customer service department
  • Administration of sales
  • Reviewing the service and making recommendations for improvement
  • Producing reports
  • Conducting monthly analysis
  • Setting and meeting agreed performance targets
  • Managing performance issues
  • Monitoring incoming calls and produce call statistics
  • Maintaining employee files
  • Compiling staff rotas
  • Holding staff reviews
  • Monitoring targets

For further information about this opportunity please call Adele / Danielle at Forrest Recruitment for a confidential discussion – 0151 2550565. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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