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Job Overview

CUSTOMER SERVICE EXECUTIVE               BIRCHWOOD                 £21K – £23K DOE

 

Seeking to recruit a Permanent Customer Service Executive to join a global organisation based in Birchwood.

 

YOUR NEW ROLE

  • Ensuring that all customer queries are dealt with quickly/efficiently
  • Provide support to the Team Manager in order to build and develop new customer relationships
  • Maintaining an understanding of current market prices in order to sell product at the most competitive prices whilst delivering profit for the business
  • Building strong relationships and negotiate with suppliers in order to obtain the best price and delivery for the customer
  • Providing quotations to the customers
  • Utilising a number of systems, websites and networks in order to provide alternative parts information and pricing so that the customer has options when looking to place an order
  • Processing and manage all customer sales orders including expediting outstanding back orders on a regular basis so that the customer receives the right part, at the right time, in the right place
  • Negotiating and arranging same day deliveries to ensure that timescales are adhered to
  • Liaising with the Finance department on a regular basis to ensure that invoice queries are resolved quickly and satisfactorily
  • Produce agreed reports for customers

With excellent benefits offered, this role also offers hybrid working once you are fully trained

The successful applicant:

  • Possess excellent written and verbal communication skills
  • Must be confident using Microsoft Office Packages
  • Previous experience working within Customer Services/Sales
  • An excellent team player, assisting others when necessary

If you are interested in this position, please give Abbie a call at the office on 01925 652 323!

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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