Job Overview

Customer Experience Advisor                       Stretford                     £26,000 – £27,000 doe

Working for a well-established online e-commerce business who have an excellent reputation for providing first class products and services throughout the UK, Ireland and the EU.  If you have strong customer care experience and wish to join a firm who can offer a thorough training package with opportunities for progression, then please apply today.

Responsibilities

• Customer Services – processing of daily orders received from B2B and B2C customers, via email, phone and online portals etc.
• Responding and communicating with customers regarding customer orders and stock queries
• Producing stock reports where necessary via email and telephone
• Confirmation and monitoring of orders from initial input, through to dispatch and invoice status.
• Liaising with couriers regarding claims for lost or damaged stock
• Arranging returns and collections and issuing customer accounts with credits.
• Recording complaints in the system and circulating to relevant staff members.
• Creating proforma invoices

A knowledge of a CRM is extremely desirable for this role, either HubSpot, N-Vision or Salesforce and 1-2 years plus Sales order processing/Customer Care experience

For more information, please  email your CV FAO Lisa or Lauryn to [email protected]

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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