CUSTOMER ENGAGEMENT OFFICER – PRESTON PR2 – PERMANENT – SALARY £23,000 (PLUS PERFORMANCE RELATED BONUS THAT WILL OFFER OTE OF £29,000
Fantastic opportunity to join a brilliant company – lots of progression opportunities.
Due to continued growth and expansion, my client a large, successful employer based in the Preston area are looking to recruit ambitious, professional and customer focused candidates to join their team. You will be joining a fantastic working environment and will be working in beautiful, modern offices.
Hours can include: 9 – 5.30pm Monday to Friday, 1x weekly shift of 11am-8pm, 1 in 4 Saturdays (with a day off in lieu the following week)
Your key responsibilities will include;
- Dealing with high volumes of incoming calls from existing client / customers
- Discussing services available with customers, ensuring the best packages for their requirements / needs
- Building relationships with customers, whilst providing a high level of customer service at all times
- Upselling of products and services
- Handling website enquiries and following up accordingly
- Arranging appointments where necessary
- Completing paperwork associated with completions etc.
- Updating various internal databases and spreadsheets
To be successful within this role you will have the ability to liaise with people at all levels, identifying and adapting to their needs, be driven, have strong attention to detail and have the ability to listen and empathise whilst delivering exceptional customer service.
For further information about this opportunity please call Emma at Forrest Recruitment for a confidential discussion – 01942 825285. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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