Job Category


£26k - £29,500 DOE

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Phone our Warrington Branch

01925 652323

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Job Overview

Customer Care Coordinator Warrington (WA3) £26k – £29,500 DOE

Our client who are a well-recognised and leading homebuilders, are seeking to recruit an experienced Customer Care Coordinator to join them, working in an established team – based in their modern offices based in Birchwood.

This role will be employed initially as a 6 month fixed term contract, with the potential to lead to a permanent role after this period.

Duties of the role:

  • Handling high volumes of customer complaints, working to preventing escalations
  • Managing a busy shared email outlook
  • Prioritising customer complaints and requests
  • Raising defects on to the system
  • Allocating work to a team of 9 site operatives and chasing up accordingly
  • Continuously working with customers to keep informed and updated
  • Undertaking post-completion satisfaction calls to customers
  • Updating weekly reports

Experience required:

  • The successful candidate MUST have proven experience working for a construction/homebuilders company
  • Excellent communication skills – both written and oral
  • Ability to prioritise workload
  • Strong team player

If you are interested in the above, please call the office for a confidential chat or please submit your CV and call the office to speak to Abbie on 01925 652 323!

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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