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01925 652323

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Job Overview

Customer Care Coordinator (Temporary)                      Warrington                 up to £25,500 DOE

 

 

Seeking to recruit a Customer Care Coordinator to join a well-established homebuilders based in the Birchwood area of Warrington.

 

YOUR NEW ROLE

 

 

  • Providing a first port of call for our customers, suppliers, and contractors in relation to the portfolio of properties
  • Receiving and action direct telephone and email enquiries/requests
  • Raising reactive work orders throughout the day, prioritising service requests efficiently
  • Developing working relationships across the team and customers to ensure excellent customer service standards are maintained.
  • Recording and tracking progress of ongoing maintenance works
  • Providing ongoing tracking of the solution for the customer and responsible for monitoring all general enquiries.
  • Liaising with contractors, consultants to ensure all works scheduled (reactive and planned maintenance) are completed in line with agreed SLA’s and are completed satisfactorily to maintain a high standard of property condition across the portfolio.

 

 

Skills required for this role:

 

  • Previous Property and or Facilities Management experience – Desirable!
  • Good working knowledge of Microsoft Office Packages
  • Communication skills with people of different professions
  • Ability to work in a team and using own initiative
  • Excellent time management and organisational skills

 

 

 

If you are interested in this position, then please call Katie at Forrest Recruitment Ltd today on 01925 652 323!

 

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

 

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