Job Category


up to £30k DOE

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Phone our Warrington Branch

01925 652323

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Job Overview

Customer Care Administrator                         Runcorn                   up to £30k DOE


We are currently in partnership with a UK leading organisation who operate within the retail sector, who are seeking to recruit for a Customer Care Administrator to join them, working in a standalone role in Customer Services.


In this role, you will be responsible for providing an excellent customer service to all customers, by ensuring all customer communication is actioned within set time frames!


Reporting into the Ecommerce Manager, role responsibilities are:

  • Dealing with all customer queries via email & live chat (no telephone)
  • Assisting with order queries that have been processed through a variety of platforms – including TikTok shop, amazon, and eBay.
  • Liaising with the warehouse department to arrange deliveries
  • Processing customer refunds
  • Handling customer complaints
  • Using the in-house order system, Shopify platform + Microsoft Packages

Skills required:

  • Successful candidate must have excellent communication skills.
  • Must be an organised & self-driven individual.
  • Good attention to detail
  • A confident communicator!


Salary & Benefits:

  • 25 days holiday
  • Working hours: 8:30am-5:30pm with (1 hour) for lunch
  • Hybrid working – Fridays working from home
  • Free onsite parking
  • Private healthcare
  • Informal dress
  • Staff discount on products
  • Pension


If you require any further information, please contact Ellie or Abbie at the office on 01925 652 323

Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.


Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted

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